Contact
Administration office hours: 8am-5pm Mondays to Fridays
MSIC office hours: 8am-4pm Mondays to Fridays with no applications taken after 3.45pm (more information here).
Administration office
Postal address:
PO Box 95 Fremantle WA 6959
Street address:
1 Cliff Street, Fremantle
Email: mail@fremantleports.com.au
Phone: +61 8 9430 3555
Fax: 61 8 9336 1391
General inquiries
Email: mail@fremantleports.com.au
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Kwinana Bulk Terminal
Street address:
1 Riseley Road, Naval Base
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Kwinana Bulk Jetty
Street address:
Port Road, Kwinana Beach
Emergencies, including oil spills (24 hours)
Phone: +61 8 9335 1300
Media
Media are welcome to film, photograph and conduct interviews on publicly-accessible areas of Fremantle Ports' land, however, we would appreciate you advising us of your intentions in advance. For access to security areas, please contact us. It is important media activities, either on land or water, do not impinge on operational activities. Drone use over Fremantle Ports' land and waters requires formal written permission in advance, so please contact us.
Communications and Community
Contact numbers (during office hours 8am-5pm)
| Government and Public Relations | 61 8 9430 3380 |
| Voyager | 61 8 9430 3321 |
| MSIC (8am-4pm) | 61 8 9430 3417 |
| MSIC escort inquiries (24 hours) | 61 8 9430 3550 |
Private service providers (during office hours)
| Fremantle Pilots | 61 8 9433 6340 |
| Svitzer Group (tug & harbour services) | 1800 424 617 (24 hours) [or 61 8 9432 3309 from outside Australia] |
| Total AMS (tug & harbour services) | 61 0 438 926 769 (24 hours) |
| PB Towage (tug & harbour services) | 61 8 9336 7870 (24 hours) |
| Mackenzie Marine & Towage P/L | 61 8 9437 4844 (24 hours) |
| HSA Marine (launch, lines, harbour & towage services) | 61 409 995 123 (24 hours) |
| Jetwave Marine Services (launch, harbour services & commercial diving) | 61 8 9430 4237 or 61 477 551 194 (after hours) |
| ABWA (launch & line boat services) | 61 499 33 00 00 (24 hours) |
| Franmarine (commercial diving & underwater services) | 61 8 9437 3900 or 61 407 642 471 (after hours) |
| Kwinana Bulk Services | 61 8 9439 8200 |
| Stevedores: DP World Patrick Qube Ports LINX Cargo Care | 61 8 9430 0111 61 8 9432 0300 61 8 6226 9500 61 8 9442 8704 / 0408 921 514 |
Feedback and complaints
We value your feedback and encourage you to help us improve how we operate.
You can compliment us on what we do well and offer us suggestions on what we might do differently.
We also want to know if something we have done does not meet your expectations. If you are dissatisfied with a Fremantle Ports product, service or the behaviour and conduct of one of our employees or contractors, you can make a complaint to us.
Complaints can be made here anonymously. You should provide as much information as possible about your situation to allow us to follow up.
Please do not submit a public interest disclosure (PID) here. Making a disclosure under the Public Interest Disclosure Act 2003 carries certain responsibilities on the discloser and on us. See our public interest disclosure page for more information.
For media enquiries and complaints resolution advice please call 0437 788 743
Incident and hazard reporting
Safety is a priority at Fremantle Ports. We encourage all visitors and port users to report incidents and hazards.
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